Engineering Co-op Intern, Zendesk Inc.
(September 2021 – August 2022)
- Joined security development team and worked on user authentication experience, including SSL certificate
management UI/UX, authentication strategies, user sign-in experience, and accessibility issues
- Collaborated with product designer and communicated pain points to key stakeholders in the discovery and
designing phases of the SSL UI/UX co-op project
- Hands-on front-end and back-end programming experience with React.js, TypeScript, and Ruby on Rails to
prototype SSL UI/UX and API endpoint
- Contributed in improving login UI/UX accessibility effort and tightening request parameters type
- Continuously deployed changes with reliability, utilized Jenkins and Datadog to monitor automated tests